Opportunity House Residential Specialist

The role of the Opportunity House Residential Specialist serves as the initial point of access for incoming and prospective shelter residents and introduce them to our shelter programs. This role will require a strong commitment to helping those in need, excellent organizational skills, and the ability to create a safe and supportive environment for individuals experiencing homelessness.

PRIMARY RESPONSIBILITIES

  • Provide personalized support for intakes.

  • Conducts Face to Face interviews for prospective residents.

  • Prepares accommodations for new residents upon arrival.

  • Manages front office and schedules appointments.

  • Actively monitors available housing navigation and local resources.

  • Collects private information and maintains confidential records securely

  • Assists case management in identifying potential advantages or challenges to entry.

  • Provide supervision to shelter team members.

  • Collaborate closely with external agencies, schools, and community partners to enhance support networks.

  • Commit to serve our clients with excellence in light of our mission and values.

Position Reports to:
Opportunity House Shelter Manager

Hours of Work:
Part-time or Full-time Position

Positions Classification:
Non-Exempt

Rate of Pay:
$20-24/hr, DOE

PERSONAL ATTRIBUTES

  • Strong, clear professional and emotional boundaries

  • Strong organizational and time management skills

  • Strong interpersonal communication skills

  • Flexibility and adaptability to meet the needs of clients

  • Knowledge of community resources and a proactive approach to connecting clients

  • Ability to multitask and manage the needs of multiple clients at a time

  • Basic computer knowledge, and a willingness to learn new programs (as needed)

  • Sensitivity to cultural diversity and a commitment to promoting inclusivity

  • Ability to lift 25lbs+ and sit for long periods of time

QUALIFICATIONS

Required:

  • High school diploma or equivalency, and 2+ years of Human Services experience 

Desired:

  • Experience with HMIS 

Opportunity House does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be, and should not be construed as, an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Leadership reserves the right, at any time, with or without notice, to alter or change job accountabilities, reassign or transfer job positions, or assign additional job accountabilities.