Opportunity House Shelter Case Manager

The role of a Shelter Case Manager encompasses assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s needs. This position will work to address the physical, psychological, and social needs of clients, and help them achieve self-sufficiency.

PRIMARY RESPONSIBILITIES

  • Provide personalized one-on-one support to clients

  • Make referrals to community resources and assure linkage with those resources

  • Assist clients in identifying and achieving their personal goals

  • Monitor, evaluate, document, and track the progress of clients, and revise case plans as needed

  • Offer educational and vocational services to clients

  • Establish a system for finance management

  • Support clients in their recovery from substance abuse and other forms of trauma

  • Help manage client crises

  • Assist with the building of community living and life skills programming

  • Collaborate closely with external agencies, schools, and community partners to enhance support networks

  • Commit to serve our clients with excellence in light of our mission and values.

Position Reports to:
Opportunity House Lead Case Manager

Hours of Work:
Full-time Position

Positions Classification:
Non-Exempt

Rate of Pay:
$21-25/hr, DOE

PERSONAL ATTRIBUTES

  • Strong, clear professional and emotional boundaries

  • Strong organizational and time management skills

  • Strong interpersonal communication skills

  • Flexibility and adaptability to meet the needs of clients

  • Previous experience working with vulnerable or similar populations.

  • Knowledge of community resources and a proactive approach to connecting clients

  • Ability to speak in small and large groups

  • Ability to multitask and manage the needs of multiple clients at a time

  • Basic computer knowledge, and a willingness to learn new programs (as needed)

  • Sensitivity to cultural diversity and a commitment to promoting inclusivity

  • Ability to lift 25lbs+ and sit for long periods of time

QUALIFICATIONS

Desired:

  • High school diploma and 3+ years of Case Management experience, OR 

  • Bachelor’s Degree and 1+ years of Case Management experience

Opportunity House does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be, and should not be construed as, an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Leadership reserves the right, at any time, with or without notice, to alter or change job accountabilities, reassign or transfer job positions, or assign additional job accountabilities.